Terms of Service

AI Search Rank — Terms of Service

Last updated: 17 September 2025

1) Who we are

These Terms of Service (“Terms”) govern your access to and use of the AI Search Rank website, web app, APIs and related services (the “Service”). “AI Search Rank”, “we”, “us” and “our” mean JP SOFTWARE ENG LIMITED, trading as “AI Search Rank”, a company incorporated in England and Wales (company number 15322994) with registered office at 71–75 Shelton St, London WC2H 9JQ, United Kingdom.

Contact: hello@aisearchrank.io.

These Terms form a binding agreement between us and the person or entity accepting them (“you” / the “Customer”). By creating an account, clicking “I agree”, or using the Service, you accept these Terms.

2) Eligibility & accounts

  • The Service is for business use only. You confirm you are acting in the course of business (not as a consumer) and are 18+.
  • You must keep your credentials secure and your registration/billing details accurate and up to date. You are responsible for all activity under your account.

3) Subscriptions, billing & renewals

  • Access is provided on a subscription basis as shown at checkout or in your plan (“Fees”). Fees are exclusive of VAT and other taxes unless stated.
  • Subscriptions auto-renew for successive periods unless you cancel in-app before renewal.
  • You authorise us (or our payment processor) to charge your payment method for all Fees. If a charge fails, we may suspend the Service until payment is made.
  • We may change prices or plan features on renewal with prior notice. If you don’t agree, cancel before the next period.
  • Except where required by law or expressly stated, Fees are non-refundable.

4) Acceptable use

You must not:

  • upload or transmit anything unlawful, harmful, defamatory, discriminatory, infringing, obscene, or containing malware;

  • copy, translate, adapt, reverse-engineer, decompile, or create derivative works of the Service;

  • use the Service to build, benchmark or support a competing service;

  • bypass security, rate limits or access controls;

  • misuse third-party sites, platforms, or APIs accessed via the Service, or breach their terms.

    We may remove content and suspend or terminate accounts that violate these Terms.

5) Your data & privacy

  • “Customer Data” means data you submit to the Service (e.g., prompts, brand info, team details) and results generated for you. You retain ownership of Customer Data.
  • You grant us a non-exclusive licence to host, process and display Customer Data to operate, secure, support and improve the Service (including quality, reliability, security and analytics), and to create aggregated/anonymised insights that do not identify you or individuals.
  • We implement appropriate technical and organisational measures and will process personal data in accordance with applicable UK Data Protection Laws.
  • If we process personal data on your behalf, our Data Processing Addendum (DPA) forms part of these Terms (available on request).
  • We do not use Customer Data to train third-party foundation models. We may use third-party AI/LLM providers to deliver features under agreements restricting use to providing the Service.

6) AI outputs & accuracy

Generative systems can produce inaccurate, incomplete or outdated outputs. You are responsible for evaluating outputs and applying human review where appropriate. We do not provide legal, financial, medical or other professional advice via the Service.

7) Intellectual property

  • We and our licensors own all IP rights in the Service (software, designs, UI, documentation, models and metrics), excluding Customer Data. No rights are granted except as expressly set out.
  • During the term, you receive a non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms and your plan limits.
  • Publicity (logo use): unless you opt out by emailing hello@aisearchrank.io, you grant us a revocable, royalty-free licence to display your company name and logo solely to identify you as a customer (website, decks, etc.) in line with any brand guidelines you provide.

8) Third-party services

The Service may integrate with or link to third-party platforms (e.g., LLM providers, analytics, billing). Your use of those services is governed by their terms. We are not responsible for their acts or omissions.

9) Availability & support

We aim to provide the Service 24/7 with reasonable skill and care, but we do not guarantee uninterrupted or error-free operation. Maintenance or emergencies may result in downtime. Support is provided per your plan.

10) Confidentiality

Each party must keep the other’s Confidential Information secret, use it only to perform these Terms, and protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully obtained from a third party. Disclosures required by law are permitted.

11) Suspension & termination

  • You may cancel any time in-app; access continues until the end of the current paid period.
  • We may suspend or terminate immediately for material breach, non-payment, legal/safety reasons, or abuse.
  • On termination, your right to use the Service ends. For 30 days after termination, you may request an export of Customer Data we then hold (reasonable assistance fees may apply). We may delete or archive Customer Data thereafter except where law requires retention.

12) Warranties & disclaimers

Except as expressly stated, the Service is provided “as is” and “as available”, without warranties of any kind (including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability). To the extent permitted by law, we disclaim all implied warranties.

13) Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited under law.

Subject to the above:

  • we are not liable for indirect, consequential or special loss; loss of profits, revenue, goodwill or data; or business interruption; and

  • our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the the Fees you paid to us in that period.

    You remain responsible for how you use outputs and for ensuring lawful use of third-party platforms.

14) Indemnity

You will indemnify us against third-party claims and costs arising from (a) your unlawful use of the Service or breach of these Terms; or (b) Customer Data that infringes third-party rights or violates law.

If the Service allegedly infringes IP rights, we may (at our cost) procure a licence, modify the Service to be non-infringing, or suspend/terminate the affected features with a pro-rata refund for the suspended portion; this is your sole remedy for such claims.

15) Changes

We may update the Service and these Terms from time to time. Material changes will be notified in-app or by email at least 30 days before they take effect (unless required sooner by law or for security). Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service before the changes take effect.

16) Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control (including internet/hosting failures, labour disputes, acts of God, or changes in law).

17) Assignment & third-party rights

You may not assign these Terms without our prior written consent (not to be unreasonably withheld). We may assign to an affiliate or in connection with a merger, acquisition or sale of assets. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

18) Governing law & jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

19) Notices

We’ll send legal notices to the email address associated with your account. You may send notices to hello@aisearchrank.io or to our registered office: JP SOFTWARE ENG LIMITED (t/a AI Search Rank), 71–75 Shelton St, London WC2H 9JQ, United Kingdom. Notices are deemed received when sent if during Business Hours in London (otherwise, the next Business Day).

20) Miscellaneous

These Terms (including any plan/order and the DPA, if applicable) are the entire agreement and supersede prior discussions. If any provision is unenforceable, the rest remains in effect. No waiver is effective unless in writing. Headings are for convenience only.